2023/24
Customer Annual Report
Our customer annual report is designed to give you an overview of our performance on areas that matter to you. We’ve included an update on what we’re doing to support our customers and local communities as well as statistics on repairs and anti-social behaviour.
View report Infographic
Financial performance
Annual report and accounts
The Aster Group is a financially stable and robust business which is reflected in our A credit rating from Standard & Poor’s. Our business performance is underpinned by strong financial and operational management, a disciplined approach to acquisitions and the talent and contributions of our people.
2022/23
Environmental, Social and Governance report
Motivated by our vision that everyone has a home, we help as many people as possible to live in safe, affordable, good-quality housing in communities they are proud to call home.
Our annual ESG report outlines our environmental responsibility, how our activities have a positive impact on people in our communities, and our robust governance framework.
ESG 2023
Previous customer reports
VIEW INFOGRAPHICS OR PREVIOUS REPORTS
Bridging The Gap
Gender Pay Gap Report
We are serious about making Aster Group a great place to work.
Right at the heart of that is a belief that a person’s ability to do their job is what is important, not their gender, age, sexuality or any other personal factor.
We are determined that this will be reflected at all points in the employee journey, from recruitment, internal promotion and opportunities to learn, to how much we pay our people for the work they do.
We firmly believe in creating a culture that allows us to attract, retain and support each and every one of our colleagues and we will work hard to ensure that we provide an environment that is fair and inclusive.
Our group-wide gender pay gap for 2023 was 15.2%, individually Aster Group was 17.17%, for Central and Cecil Housing Trust (C&C) it was 16.18%, Aster Property it was 7.2% and for Aster Communities it was 17.98%. View more information about our 2023 gender pay information below.
Aster Group Aster Communities Aster Property Central and Cecil
Economic Impact Report
Because we sit at the heart of society, we believe it’s important to measure our impact in as tangible a way as possible to understand our business, ensure our strategy is relevant, help us make positive contributions to society and fulfil our business objectives.
To calculate the true economic impact of our activities, market analysis consultant, Development Economics Ltd, has reviewed our work to measure the success of our strategy to build new homes and provide vital services to our communities.
Read our 2022 report Read our 2019 report
NEWS
Shared ownership report
Aster Group has released 'Another Way: Helping shared ownership thrive', our second specially commissioned YouGov report in to shared ownership. You can see more here:
Download 2018 report download 2017 reportValue for Money
We strive to achieve real value for money for our customers, lenders and communities. How we are making the most of every pound we spend is explained in our annual Aster Group Value for Money Self Assessment reports.
(From 2019/20 onwards Aster’s VFM report can be found in the group’s annual report and accounts. Aster no longer produce a standalone VFM report.)
