All new build homes have a ‘defects period’. This varies from property to property but it’s generally around 12 months and starts from the point the home is finished not from when you move in.
If, during this period you notice a defect with your home please let us know by calling 0333 400 8222. We’ll then contact the developer on your behalf who will arrange for any work to be carried out.
A defect might be:
- A door that doesn’t close properly
- Hot water not working
- Window latches not working
- Leaks in the bathroom
Unless the defect is an emergency or urgent issue, the developer has 28 days to visit to inspect this. They will then let you know whether this will be fixed straightaway or picked up at the end of the defects period.
A surveyor will inspect your home when the defect period ends and it’s important that you let them know at this point if there are any other issues which need to be looked at. All defects can then be discussed and repairs arranged if necessary.
We can’t deal with defects if they have been caused because you have:
- Put in new fittings
- Made alterations or additions to your home
This is why we always advise against making any substantial changes to your home during the defects period.
The defects period does not cover general wear and tear, or damage caused by yourself, your family or any visitors or pets. You may be charged for work that is carried out as a result of damage (including accidental) or neglect.
If you have any difficulties resolving defects issues with the developer our quality manager and his team will investigate this for you.
We rely on the developer and its consultants to coordinate and action repairs in new build properties as and when they arise.
To do this we need to share your name and contact details with them so that you can be contacted for repairs to be undertaken and by asking us to look into a defect, you are agreeing for us to do this.
What happens when the defects period ends?
After the defect period ends the developer will no longer be required to carry out any work on your home and you will take on full responsibility for the repair and maintenance of your home.
Our new properties have a NHBC or similar warranty for major structural faults. This usually lasts for 10 or 12 years. If you want to make a claim you should contact NHBC or the relevant warranty provider. Your building insurance is provided by us and certain repairs may be covered by insurance. If you want to make a claim on the building insurance policy contact our brokers AJ Gallagher on 01245 341200 who will arrange for a claim form to be sent to you.
For further information, the NHBC website is www.nhbc.co.uk/Homeowners