I rent my home
Have questions about paying your rent, reporting a repair or other questions about your home?
Find out moreI have a query
I'm a leaseholder
Find out about your lease, repairs, a guide to service charges and more.
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I'm a freeholder
Find out more
I rent a garage
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I’d like a Home Alarm
Helping you to live safe and independently at home for as long as you wish.
Find out moreSection 20 consultations
Anyone who pays a service charge whether they are a leaseholder, shared owner or tenant maybe be affected by a section 20 consultation.
View moreMyAster
Creating your account
We have an online customer services portal, MyAster, which you can use to access a wide range of services including:
- paying your rent
- updating your personal details
- reporting a repair to your home
- reporting any issues like anti-social behaviour and much more.
Jargon buster
We consult with customers on various documents which can sometimes include abbreviations and terms that people may not be familiar with or understand.
We try really hard to avoid jargon, but sometimes we can’t, because it may relate to our legal obligations, or other regulations.
The Resident’s Network at the Housing Quality Network have put together a really useful jargon buster to explain the terms commonly used in the social housing sector. We’d like to share this with you to support your involvement with Aster, and to help ensure your voice is heard on the issues that matter to you.
Jargon busterRent Information
More details about paying your rent, how your rent is charged, annual rent changes, service charges, speaking to us, what happens if you don't pay your rent, and The Rental Exchange.
Emergency repairs
Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.
request a repair
Fire Information
For fire safety advice and tips, plus frequently asked questions about blocks of flats
Fire SafetyLeaseholder information
Here you will find information about being an Aster leaseholder. We have split this into sections and included a download of all the information you might need.
Leaseholder information
ONE LOCATION FOR ALL THE HELP YOU NEED
Advice hub
All the information and advice you need on owning or managing your home. From homeownership options and guidance on maintaining your home, to how to keep living independently in your current family home or moving to receive the care you need.
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