Your own your property outright including the land it is built on. We provide services which are paid for through your service charge. Find out more about your rights and responsibilities as an Aster home owner.
As a freeholder, you may pay us service charges because you own your home through Right to Buy or have staircased as a shared owner to own 100% of your property. It will state in your title deeds or leases whether we can charge you.
We will only recover certain charges from you which tend to be to maintain external, communal areas (such as grounds maintenance, external cleaning, trees, etc).
Service charges are payments made to us for services and maintenance. Service charges will differ from one area to another and will depend on the type of home and the terms of your lease.
For more information, please visit our service charges page.
We want to make sure it is easy for our customers to help us make our services even better. If you would like to help us, see below for some of the ways you can get involved. Before you attend an event for the first time please ring the event organiser.
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Find out more about the different types of anti-social behaviour that we will investigate and other problems which can be dealt with by your neighbourhood officer.
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Advice on general fire safety, fire safety for blocks of flats, and other health and safety advice
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We provide external and environmental services across our properties in partnership with our subcontractor and supplier partners.
These services are focused on creating pleasant, safe and well kept places for our customers to live. They include:
We currently provide these services in:
If you have any questions about these services, please contact us on 0333 400 8222 and ask to speak to a member of our estate services team.
As a home owner your property is managed by our home ownership teams. If you’d like to get in touch please contact the home ownership team for your area by email:
Contact our home ownership team in Somerset and the South West.
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