An update on COVID-19 and our services

We’re working hard to provide you with reliable customer services every day, but there’s several factors out of our control at the moment that are making it harder for us to do this. 

While we’ve been working through the backlog of repairs caused by the national lockdowns, over the last few months we’ve also seen a large increase in the number of new repairs being logged. 

Shortages of vital materials like glass, timber and plaster are affecting our ability to carry out repairs as promptly as we’d like to, and when deliveries of materials are cancelled or delayed at short notice, we can’t always provide you with a clear date about when we’ll fix your repair. 

Like many other businesses, we’re also affected by the national skills shortage of talented people to carry out work in your home.

Added to this is the requirement for our frontline staff to self-test regularly for COVID-19 – and sometimes they need to self-isolate after being contacted by NHS Test and Trace. 

At the moment we’re prioritising urgent and emergency repairs, so this does mean our routine repairs service is being affected by delays.

This is also affecting planned kitchen and bathroom upgrades and some boiler replacements.  We know how disappointing it is when a visit gets cancelled or rearranged at short notice. We’re working hard to reduce waiting times, but we do expect delays to carry on into the winter months.

Please visit our website for more information and advice about our ongoing COVID-19 response.