An update on our COVID-19 response

We’re continuing to work through the backlog of non-urgent repairs that built up during the last lockdown and would like to say a big thank you for your patience. We understand that this might be inconvenient and we’re doing our best to get to everyone as quickly as we can. If you have an outstanding repair or have logged a new repair with us since 4 January 2021, you don’t need to do anything. We’ll be in touch when we have a new date for the work to take place. 

We’re making good progress on the backlog of mutual exchange applications we've received since January, but this does mean new applications are taking slightly longer than usual. If you've submitted a new application recently, you should hear from our team over the next few weeks.

Thanks again for your understanding as we get back to our usual turnaround times.