Beware of scammers

Like many businesses, unfortunately we are not immune to scammers imitating us in order to make fraudulent calls and texts. Callers often use tricks to persuade you that they are calling on behalf of a genuine company and may use techniques to try to get you to tell them your personal information. 

We have been made aware of some customers recently receiving text messages providing links for them to make payments. These messages are not being sent out by us, and we’d never ask you to make a payment in this way.

If you do receive a text like this, please delete the text and don’t click on any of the links. If you get a phone call that you do not believe is genuinely from us, please don’t give away any personal details. If you’re unsure about anyone that calls you, please ask for their name, hang up and call our contact centre on 0333 400 8222. 

Our customer service advisors will be able to let you know if the person calling you is a member of our team. We are ready to support you if you’re in any doubt or feel unsure about a caller.  

For tips on what to do if you think a bogus caller is trying to visit you at your home, click here.