Changes to your rent from April 2023

With the cost of living rising and energy prices going up, we understand that this year’s rent rise will lead to further increases to your monthly bills.

To support people living in social housing, the government has confirmed that there will be a cap on rent increases this year.

This means that for most customers, you will see your rent increase by 7% from 3 April 2023, a rise which is below inflation, in light of this difficult period.

We understand that any rent increase can be worrying and we’re available to answer any questions or concerns you might have. Most customers will see an increase of between £3- £14 a week in their rent, and you should have had a letter to confirm what your new rent will be.

Help to manage your money

If you’re worried about paying your rent or service charges, we’ll do all we can to help you to manage your money. Please get in touch on 0333 400 8222 – our financial wellbeing advisors are ready to help.  Last year we helped families access over £500,000 in additional income and supported over 2,000 customers.

We can help you set up realistic repayment schedules if you’re in arrears and connect you to other support services in your community if you need them.

You can also use our free Money Advice Tool on our website, which helps with budgeting and checks you’re accessing all the support available to you.

Service charges

Some customers also pay charges for services we provide like ground maintenance or lighting in communal areas. Each year we look at how much we’ve spent providing these services and calculate our charges from this amount. Most service charges are variable which means that they could go up as well as down.

If you pay a service charge, we’ve sent you a letter showing any changes.

For more information including some frequently asked questions please refer to the letter we send you or visit our website.