Changes to your rent from April 2024

You should by now have now received your rent letter and confirmation details for your new rent payment for the 2024-25 financial year. In most cases, you will have also had your service charges for the next year set out.

The rent you pay ensures we can continue to provide all our customers with a safe, secure home. It enables us to provide our maintenance services, invest in improvements to homes and communities, and have colleagues available to support you. We also build more affordable homes for people in communities with a housing shortage.

Last year we invested £83.4m on maintaining and repairing our homes, and we will continue to invest to ensure our properties remain safe and comfortable homes for our customers. The service charge you may pay covers a range of services such as ground maintenance or lighting in communal areas. We understand many people will be concerned about paying their bills, given the current cost-of-living pressures households are dealing with. We are committed to supporting our customers where we can and providing you with advice about maximising your income. 

Just like other organisations, the effects of inflation on our costs continues to have an impact. Our commitment to providing you safe and reliable services remains unchanged.

You can read more about the services we provide and the investment we make in our homes and our communities in our most recent customer annual report – click here.

Help to manage your money

Our team are available to help you with advice and support and we will do all we can to help you manage your money. If you’re worried about paying your rent or service charges you can call us on 0333 400 8222 to speak with our financial wellbeing team.

Last year we helped families access over £577,703 in additional income and supported 2,954 people.

We can help you set up realistic repayment schedules if you’re in arrears and connect you to other support services in your community if you need them.

You can also use our free Money Advice Tool, which helps with budgeting and checks you’re accessing all the support available to you.

Answering your questions

If you are worried about paying your rent or other charges we’d encourage you to talk to us. You can call us on 0333 400 8222.