Launch of our latest Customer Annual Report 2023-2024 coming soon

Keep an eye out for our latest 2023-2024 Customer Annual Report due to be launched in September 2024. This year, we’ve listened to our customers feedback to improve the look, feel, layout and content and we’ve included more of your housing real life stories and experiences.

Find out about what's been happening in 2023-2024 and how we've been delivering your customer services throughout the year, as well as plans ahead. There's lots of news and updates around: Our performance, Investing in your homes, A year in review, Listening to you and Our brands.

Thank you to all those customers who took the time to share feedback with us in the previous report.  And our involved customer groups who also helped shape this year’s report.  

We're really grateful to those who agreed to feature and share their housing stories in this year’s report. 

Look out for the launch and read all about it.  Don't forget to get in touch to feedback what you think.

If you’d like to share your story, perhaps what you love about your home or your community or how we have supported you then you can do so by filling out this short form.