Meet our Customer Scrutiny Panel (CSP)

Did you know that we have a Customer Scrutiny Panel (CSP) made up of customers who volunteer their time to review the services you receive? As part of the Regulator of Social Housing’s Tenant Involvement and Empowerment standard, we benefit from having a panel of customers to review the services we provide. The panel gives us lots of useful advice and ideas about how we can improve our services and often spend upwards of 40 hours on each project.

They use their experience to look at the services we provide and seek feedback from other customers to hear their views.

The group then write a report and we review and agree any recommendations they’ve made.

The members of the CSP said: "It is satisfying for all panel members to know that at the end of a scrutiny exercise we have done the very best we can to improve services for fellow customers and Aster."

The panel has already looked into areas like service charges, responsive repairs, lettings, new build homes, hoarding, anti-social behaviour and recently it reviewed the planned maintenance service we provide. Their next project is to investigate the way we carry out servicing, inspection and repairs of lifting equipment in our customers’ homes.

The CSP is just one of our involved customer groups who help to shape the services you receive, and ensure our customers are at the heart of everything we do.

If you’d like to join the CSP or another customer group, please email customervoice@aster.co.uk or click here to find out more.