New Customer Annual Report

We aim to deliver good, reliable, safe services for you and all of our customers in a fair and consistent way and we're pleased to report that 86% of you are satisfied with the neighbourhood you live in, and 90% of you feel that rent and service charges are good value. 

Our overall customer satisfaction in 18/19 was 79%, and we’ll do more in the coming year to improve this.  We spent £15.9 million on improvements to our homes in the last 12 months and we are proud to say that one hundred per cent of our homes achieve the Government’s ‘Decent Homes Standard’.

On energy efficiency, we continue to work towards every one of our homes receiving an Energy Performance Certificate (EPC) rating of ‘C’ or above by 2025. 

You can find more information about what we’ve been doing to achieve our vision of everybody has a home in our new 2018/19 Customer Annual Report here.