Repairs to your home

We are seeing a rise in customers getting in touch with us about a repair or an issue in their home. This has led to increased demand for our repairs team who are working as quickly as possible to provide a good and reliable service to you.

We ask you to please be patient with us as we currently have a large backlog of repairs which we are working hard to get through.

We know how disappointing it can be when a repair or visit gets cancelled or rearranged at short notice. Our teams are working hard to reduce the waiting times you may experience; however, we expect to continue to see delays to the repairs service for the next few months.

If you need to log a repair then please continue to do so by calling us on 0333 400 8222 or via MyAster or our Live Chat service and our team will work with you to book an appointment at the most convenient time. Please continue to report emergency repairs at any time by calling 0333 400 8222, we will of course continue to prioritise these.