Scam callers - keeping yourself safe

Scam phone calls and door callers are unfortunately all too common, and we’re aware how worrying this can be. These calls and visits are usually scammers imitating a company to try and get you to share your personal information or asking you to pay for services you do not need.

We have been made aware of some customers recently receiving phone calls from people claiming to be from Aster Group and our suppliers, sometimes offering free repairs to customers. These calls are not being made by colleagues from Aster Group. We have also been made aware of some customers receiving knocks at their door, for example with the offer of roof cleaning services for an up-front payment.

Home visits from us and how to deal with unexpected callers

We want to remind you that when it comes to home visits from us, we will always let you know in advance if we plan to visit you at home or that a contractor on our behalf will be visiting your neighbourhood. If someone calls round claiming to be from Aster Group or offering services to your property that you were not expecting you can call our contact centre team who can confirm if the visit is genuine or offer advice. You can reach us on 0333 400 8222.

We always recommend, even when you are expecting a visit, to check the caller’s identification card to check the following:

Is the photo on the card the same as the person at the door?

Is the card valid and not out of date?

Has the card been tampered with in any way?

Does the card have the right company logo?

Our teams and repairs contractors always carry formal Aster ID cards to prove who they are.

Treat every stranger with caution. If they claim to be from a different business/organisation and you are worried, call 101 immediately and ask for the police.

A reminder on scam telephone calls and what to do to keep yourself safe

If you receive a phone call that seems suspicious, or you don’t believe is genuinely from us then please do not give over any personal details. If you are unsure about anyone that calls you, please ask for their name, hang up and contact our contact centre team on 0333 400 8222. The team can let you know if the person is calling from Aster Group.

For more advice on how to report scams visit the Ofcom website.