Spot the signs of a scam

Scam calls

Like many businesses, unfortunately we are not immune to scammers imitating us in order to make fraudulent calls. Callers often use tricks to persuade you that they are calling on behalf of a genuine company and may use techniques to try to get you to tell them your personal information. 

If you get a phone call that you do not believe is genuinely from us, please don’t give away any personal details. If you’re unsure about anyone that calls you, please ask for their name, hang up and call our contact centre on 0333 400 8222. 

Our customer service advisors will be able to let you know if the person calling you is a member of our team. We are ready to support you if you’re in any doubt or feel unsure about a caller. If it’s not a genuine caller, you should report this to the police via 101.

Bogus visitors

Unknown visitors and scammers are a worry at the best of times, and bogus callers succeed because they sound believable. Here’s some simple steps you can take to avoid being caught out.

We’ll let you know in advance if we plan to visit you at home. So, if someone calls round when you’re not expecting us, our contact centre team can let you know if the visit is genuine. You can reach us on 0333 400 8222.

When you look at the caller’s identification (ID) card, check the following:

- Is the photo on the card the same as the person at the door?

- Is the card valid and not out of date?

- Has the card been tampered with in any way?

- Does the card have the right company logo?

Our teams and repairs contractors always carry formal Aster ID cards to prove who they are.

Treat every stranger with caution. If they claim to be from a different business/organisation and you are worried, call 101 immediately and ask for the police.