Update on COVID-19 and our services

As the government continues to outline its road map to ease lockdown, we wanted to update you on our approach to delivering services in and around your home. 

From 15 March 2021 we started to carry out routine repair services inside your home, unless you’re clinically extremely vulnerable. If you’re clinically extremely vulnerable, we plan to restart repairs inside your home from 1 April 2021. It’s crucial these inspections are completed to ensure your home remains a safe place to live, so it’s important you allow our people access if you have a service or inspection due and we haven’t been able to visit your home. 

If you have an outstanding repair or have logged a new repair with us since 4 January 2021, you don’t need to do anything to get this repair re-booked. We’ll be in touch with you when we’ve arranged a new date for this work to take place. 

From 15 March 2021 we also resumed processing mutual exchanges that were suspended on 4 January 2021. Once the backlog has been cleared, we expect to be able to process new mutual exchange applications from 12 April 2021.

We'll do all we can to progress applications as safely and quickly as possible.  In the meantime, thank you for following government guidance, keeping at least two metres from our colleagues as they work in your neighbourhood, and for continuing to observe all COVID-19 guidelines in communal areas. 

You can read more about our response to COVID-19 here.