Aster Group

Customer news

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Read our latest Customer Annual Report

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Be in with the chance of winning £250 – just register or log on to MyAster

In celebration of the launch of our new service MyAster Live chat, we’re offering you the chance to win £250 of Love2Shop vouchers, simply by logging onto or registering for MyAster.

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Introducing Live Chat – speak directly to our team on MyAster

It’s never been easier to reach us and now you can speak directly to our team through MyAster Live Chat.

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MyAster – a one stop shop

MyAster Live chat is there for a variety of your needs. Here’s just a few ways that the portal can help you at home

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Meet the team behind Live Chat

Our busy Customer Service Advisors are on hand to chat to you through Live Chat, answer your emails and are at the end of the phone in our Contact Centre when you need to get in touch.

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How to get started with MyAster

It’s quick and easy to get started

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Have you heard about our Connected Living service?

Our Connected Living service is provided by our technology enabled care team to allow people to stay safe and independent in their own homes.

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Have your say about great Customer Service

It’s important to us that you have a great customer service whenever you need to get in touch. We’re members of the Institute of Customer Service, which means we’ll always listen to your thoughts and views about how we can improve our services.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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