Wiltshire apprentice wins major accolade at the South West Contact Centre Forum awards

Devizes contact centre apprentice, Lauren Meacock, is celebrating after winning the South West Contact Centre Forum (SWCCF)’s Apprentice of the Year award.

One of three apprentices on the shortlist, the award win adds another jewel to Lauren’s crown, having already achieved employee of the month with Aster Group, the ethical developer and landlord.

The 27-year old earned the award after flying through her NVQ programme, going the extra mile to undergo additional training and repeatedly demonstrating excellent customer service skills.

Lauren originally made the shortlist after being interviewed by a panel of five judges in May and was crowned at the awards night on 14 July at Bristol’s Marriott Hotel City Centre.

Lauren, who started at Aster 11 months ago, said: “I’m so happy to have won! It’s really rewarding to be recognised for my work. My team are a big part of it as they’re so supportive and encourage me to take up new training opportunities all the time.”

Offering apprenticeship roles is a key element of Aster’s corporate social responsibility work, Aster Foundation. The developer and landlord has committed to support a minimum of 12 apprenticeships or trainees each year as it seeks to provide opportunities for growth and career development to young, talented people.

Fiona Miller, call centre and performance manager for Aster, said: “Lauren has continued to go above and beyond in her role since she joined us and shows tremendous promise. Her time management skills, thirst to learn more and real care for customers shows in her work. Winning apprentice of the year is a huge achievement and I’d personally like to send a massive congratulations to Lauren on behalf of Aster.”

The SWCCF is an employers’ forum offering strategic advice, innovation and partnership for the 250+ contact centres located across the South West.