Aster Group

Customer news

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Read our latest Customer Annual Report

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Move to Universal Credit

We’ve developed a new service to help working-age people who claim benefits find out if they’d be better off moving onto Universal Credit.

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Customer joins national housing panel

A new national customer panel has been set up by the Department for Levelling Up, Housing and Communities, called the Social Housing Quality Resident Panel.

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Surveying your home – an update

In March 2022 we were one of only a small number of housing associations that committed to an ambitious project to survey all our homes and buildings.

We have now surveyed most of our homes and we’ll continue to survey our remaining homes throughout the year.

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Focus on finance - Are you missing out on support for your energy bills?

In the autumn the government introduced the Energy Bills Support Scheme in response to the recent energy price increases. This scheme aims to provide each household in the UK with £400 towards their energy bills.

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Get the skills for a new role

We know that looking for a new job or starting a training course can sometimes be an overwhelming task.

Our Into Work team are here to help you get ready for this change, whether it’s helping to find that dream job, or a quick chat to boost your confidence before applying for a new role.

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Welcoming space for support

The Dual Diagnosis Hub (DDH) tries to make the world a better place for those struggling with co-occurring mental health and addiction issues.

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Help for households during power cuts

If a power cut happens, did you know there’s free support available to those who might need an extra hand?

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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