Aster Group

Customer news

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Read our latest Customer Annual Report

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Future Board members programme

At the end of last year, we asked customers to get in touch if they wanted to take part in our Future Board Members Programme. Meet the successful candidates here.

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Connected Living service praised for service

Our Connected Living service helps people stay living independently in their homes for longer. The team were recently praised by the Telecare Services Association (TSA) auditors after a successful visit to review its Quality Standards Framework certification.

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Changes to your rent from April 2023

With the cost of living rising and energy prices going up, we understand that many people might be concerned about the affect this will have on how much money we all have to spend each month.

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We support Service with Respect

We’re proud to be part of the Institute of Customer Service’s Service with Respect campaign to make sure that all customer service workers are treated with respect while doing their job.

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Ways to volunteer near you

If you’d like to give something back to your community, volunteering can be a great way to support a project that helps local people.

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Read our customer annual report

Read our Customer Annual Report.

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Make a step change

Help is at hand if you’re concerned about debt, or worried about paying your bills. You’re not alone and talking to independent charity Step Change can be the first step in taking control of your money.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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