Aster Group

Customer news

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Read our latest Customer Annual Report

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I’m getting calls from Opinion Research Services are they genuine?

Yes. We’re changing the way we undertake customer surveys and we’ve chosen Opinion Research Services (ORS) to carry out our telephone surveys on our behalf.

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If I buy a shared ownership home does it mean I have to live with someone else?

This was just one of the questions we asked in our latest survey into what people really think shared ownership is all about.

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Reporting unemptied bins

Is your bin not being collected?

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We’re a top 50 landlord!

We’ve been rated as a top 50 landlord by industry magazine 24Housing.

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Helping you stay independent

Our aids and adaptations team have a number of solutions that can help you remain independent for as long as possible.

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Helping the vulnerable

On a recent anti-social behaviour (ASB) visit to one of our schemes in Portland, Dorset, two of our colleagues from the ASB team helped a gentleman who had fallen down and dislocated his hip.

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You can now pay your rent over the phone at any time

You will shortly receive a payment card in the post from our partners AllPay.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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