Aster Group

Customer news

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Read our latest Customer Annual Report

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Help to get cheaper broadband and phone packages

If you’re claiming Universal Credit or Pension Credit you might be able to get a reduced tariff on your broadband and phone package.

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Let us know your view on our service

Your thoughts and opinions play a vital role in helping us to shape the services we provide. We know that we don’t get everything right, and we really want to improve our services based directly on your feedback. It’s crucial therefore for us to learn and understand more about what we can do better.

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Check out our Money Advice Tool

Did you know that we provide a simple and free to use Money Advice Tool to help you make sure you’re getting the most from your money?

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Housing officer celebrated after saving customer's life

A housing service officer has been praised for his quick actions that almost certainly saved a customer’s life.

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Tackling Anti-Social Behaviour

We've been marking this year’s ASB Awareness Week, the theme for which is “Making Communities Safer.” you experience Anti-Social Behaviour (ASB) we know it can have a huge impact on your life, which is why we have a dedicated team to help tackle ASB in your community.

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Your service charge statement

We want to make managing your home simple and easy. Next month we’ll be sending you your service charge statement to keep you informed about any changes to your account.

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Help with the cost of living

The rising cost of living has been in the news throughout this year, and we know that it presents a real concern for some customers. You may be able to get a payment to help with the cost of living if you’re getting certain benefits or tax credits. The good news is, you don’t need to apply, you’ll be paid automatically.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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