Aster Group

Customer news

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Read our latest Customer Annual Report

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Answering your questions around EWS1 forms

Since the tragic Grenfell Tower fire in 2017, all blocks of flats built in a similar way are being inspected to identify any safety concerns and to outline any remedial work that needs to happen. We've answered your questions here.

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Getting to know how Staircasing works

If you’re a shared owner and have considered increasing the proportion of the home you own, staircasing might be for you.

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Your annual gas safety check

As COVID-19 restrictions continue to ease, gas safety inspections can take place in homes once again and our gas safety checks service has now resumed.

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How to deal with unknown callers

Bogus callers succeed because they sound believable, so don't be fooled. Make sure they are who they claim to be by following these simple steps.

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Sale of Sarsen Court

The way we work has changed over the years and like many businesses there is no longer the need for large corporate office space in the same way as there once was.

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COVID-19 service changes for our Independent Living Schemes

We know that COVID-19 restrictions in place at our Independent Living Schemes have affected many customers over the last year. As restrictions continue to ease and in line with the government’s national road map out of lockdown, we’re making some changes to make sure you can enjoy your home in a safe way once again.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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